Working with vocabulary unit 8 page 33

    5. 

1c

2a

3d

4b

5f

6e

6.

1a

2b

3a

4a

5a

6a

7b

8b

7

1 video conference

2 sharp

3 light refresment 

4 equipment

5 pack

6 break

8

1 time

2 busy

3 late

4 break coffee

5 free 

6 stop

Dialogue page 86

Samba:

Good morning, I'm calling to report a problem with an Intel Pentium processor that I recently purchased from Magic Electrics.

Adria:

Good morning, Samba. This is Adria, a technician from Magic Electrics. Could you please provide me with the invoice number for the processor?

Samba:

The invoice number is 007865.

Adria:

Thank you. According to the information I have, the processor is under warranty for one year after the delivery date. When did you receive it?

Samba:

I received it just yesterday.

Adria:

Perfect. Could you describe the problem you are having with the processor?

Samba:

The problem is that the cooling system is not working. The processor is overheating and the computer keeps shutting down.

Adria:

I understand. I have reviewed your file and I see that the processor model you have purchased is the Intel Pentium [Processor Model]. This model has a relatively quiet cooling system, so I find it strange that it is not working properly.

Samba:

Yes, I'm surprised too. I've tried cleaning the computer and reinstalling the operating system, but the problem persists.

Adria:

Okay. In order to better assist you, I would need you to send me a photo of the problem or allow me to access your computer remotely.

Samba:

(Sends a photo of the problem)

Adria:

Thank you for the photo. Judging by the image, it appears that the cooling system fan is not spinning. This could be due to a problem with the fan's power cable or with the fan itself.

Samba:

I checked the power cable and it seems to be in good condition.

Adria:

In that case, the problem is likely with the fan itself. I recommend that you bring the computer to our workshop so that we can check it and repair it.

Samba:

Okay. How long would the repair take?

Adria:

Depending on the problem, the repair could take between 24 and 48 hours. We will inform you of the estimate once we have reviewed the computer.

Samba:

Perfect. What documentation should I bring to the workshop?

Adria:

You would need to bring the purchase invoice for the processor and your ID.

Samba:

Okay. I will bring the computer to the workshop this afternoon.

Adria:

We are waiting for you. Do not hesitate to contact us if you have any questions.

Samba:

Thank you for your help.

Adria:

You're welcome, Samba. 

Vocabulary Builder Unit 8

Arranging a meeting

attend the meeting: Assistir a una reunió

break: descans

busy: ocupat

check your calendar: revisa el teu calendari

confirm: confirmar

convenient: convenient

eequipment: equipament

free: disponible

give a presentation: fer un presentacio

hold a meeting:fer una reunió

light refreshments:arreglar

pack: pack de coses

participants: participants

previus commitment: comité previ

schedule:programmar

sharp: nitid

take place: unirse

tied up:concluit

video conference:videoconfrencia

Rescheduling

alternative date: data alternativa

appointment:cita

arrange:organitzar

cancel: cancelar

feel ill: sentir-se malamnent

get lost: estar perdut

got the dates mixed up: tindre les dates barrejades

held up in a traffic jam:sostindre la trucada

leavy urgently: marxar d'esseguida

participate: participar

postpone: retrasar

reorganise:reorganitzar

reschedule: reprogrammar

running late:arribar tard

suit: quedar

switch. cambiar per

Time 

Half past: i dos quats

quarter past: cuart d'hora

ten past deu minuts

o'clock: en punt

quarter to :rtes cuarts de per

twenty to 20 minuts per

Extra!

Absent:absent

adjoun:aplaçar

boardroom:sala de conferencies

chairperson:moderador

conference call: videotrucada

delay: retras

instead:en lloc de 

make it: fes-ho

minutes: minuts

punctual:puntual

verify:verificar

vote:votar

wrap up: empaquetar

Working with vocabulary page 31

 4.

1assist

2 suggest

3 check my records

4 lost in the post

5.

1 similar

2 no similar

3no similar

4 similar

5no similar

6 similar

6.

1refund

2 comp1ensation

3 faulty part 

4loosing bussines 

5 making a noise 

6doesn'tfit 

7.

1customer relations

2 customer relations 

3customer

4customer relations

5customer relations

6customer relations

7customer 

8customer 

8.

1return 

2under warranty

3make a claim

4compesation

5refund

6refuse

Vocabulary unit 7

 Vocabulary builder

accounts department: departament de comptes

customer relations department: departament d'atenció al client

human resources department: departament de recursos humans

IT maintenance department: departament de manteniment informàtic

sales and marketing department: departament de ventes i màrqueting

CUSTOMER SERVICE

charge: càrrega, cobrament

complaint: queixa

customer number: número de client, identificador

damaged: danyat

discuss it: parlar-ho, debatir-ho

enquiry: petició

get back to you: tornar a tu

hold the line: esperar, no penjar

opening times: horaris d'obertura

overcharge: cobrar de més

quote: pressupost

satisfied: satisfet

shipping date: data d'enviament

COMPLAINTS

assist: ajudar

at our expense: a costa nostra

check my records: revisar el historial

compensation: compensació

credited to our account: acreditat al nostre compte

defect: defecte

doesn't fit: no encaixa

error: error

faulty part: part defectuosa

losing business: perdent clientela

lost in the post: extraviat a l'enviament

make a claim: fer una reclamació

making a noise: fent soroll

missing a part: falta una part

refund: reemborsament

refuse: refusar

return: retornar 

suggest: suggerència

the wrong item: objecte erroni

under warranty: en garantia

EXTRA

broken: trencat

customer satifaction: satisfacció del client

disappointed: decebut, enfurismat

displeased: disconforme

dissatisfaction: insatisfet

feedback: opinió, ressenya

file a lawsuit: arxivar una queixa, (o denúncia)

financial director: director de finances

inappropriate: inapropiat

lose business: perdre clientela

managing director: director executiu

research and development department: departament d'investigació i desenvolupament

treatment: tractament, forma de tractar

Dialogue page 26

 A: Can I speak to chloe Burns in tech suppor please?

B:Just a moment,I'll put you on hold...I'm sorry.I'm afraid that  Chloe is unavailable at the moment. She's in a meeting with a client.Can transfer you to Bill Jones from the same deparment?

A: No,I'd rahter speak to chloe directly

B: OK, I understand.

ACould you ask her to return my call, please?

We've got a problem with our county program.

We need a soution urgently

B: Let me write down your name and Contact

A:i'ts Steve McGough

B: Can you spell the last name ?

A: Yes of course. It's M-C-G-O-U-G-H. And my phone number is 061 209 922.

B: Ok Let me check that. It's 061 209 992?

A: No, it's 922 at the end. 061 209 922

B: 061 209 922. OK. And the message is to call you urgently about a ssoftware problem.

A:that's rigth.

B:I expect her to be free at around 1.00.

Vocabulary builder Unit 6 Page 122

VOCABULARY BUILDER UNIT 6

PHONE CALLS

as soon as possible: El mes pront possible

aviod:evitar

caller:trucador

contact:contacte

dial a number: trucar a un numero 

extension number: numero d'extensio

no reply: no Contestar

on the line: a la linia

professional: professional

put you through:

remind: recordar

repeat:repetir 

ring back:tornar a trucar

speak up:parlar alt

state:anomenar

Wrong number:numero incorrecte

ANSWERING CALLS AND TAKING MESSAGES

Cut off:silenciar

Deal wth conversar

expect:Esperar

hang up:Penjar

in a meeting:en una reunio

interrupt:interrumpir

leave a message:deixa un missatge

line is busy:la linia esta ocupada

on holiday:en vacances

out of the office: fora de l'oficina

out of town:fora del poble

put you on hold:aguanta la trucada

return your call:tornar a trucar

spell that:diges alló

take a message:Enviar un missatge

take down:anotar

transfer:transferir

unavalaible:no disponible

urgent:urgent

Extra

Bad conection:mala conexio

Call back: tornar a trucar

Calling on behalf: trucar de part d'algu

clearly: net

end a conversation: final d'una conversació

get through:comunicarse

interference:inteferencia

line is free: la linia esta lliure

offer assistance: donar assistencia

speak a little more slowly: parlar una mica mes despai

take a call: agafar una trucada

voicemail: missatge de veu

Would you mind t'importaria